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General subscription terms

Updated

General Subscription Terms

Subscriptions are billed on a monthly or annual basis, with your chosen payment method being automatically charged at the beginning of each subscription billing cycle. Your subscription will automatically renew, ensuring uninterrupted access to AARP® Personalized Nutrition services, unless you decide to cancel in accordance with the following terms.

Cancellation Requests

If for any reason you don't wish to continue your AARP® Personalized Nutrition plan subscription, you're able to cancel your subscription and may request a pro-rated refund as described below.

To cancel, please access the cancellation option through Profile Setting/Account Settings in your AARP® Personalized Nutrition App.

Cancellation will take effect at the end of your current billing cycle. You won't be charged for future cycles, and you can continue to enjoy all subscriber features until the end of the current billing cycle.

Refund Requests

  1. Monthly Subscribers: If you are a monthly subscriber and choose to cancel, you will retain access to your subscription until the end of the current monthly billing cycle. No refunds are available for partially used months.
  2. Annual Subscribers: If you are an annual subscriber and choose to cancel, you will retain access to the end of the current monthly period and be eligible for a refund for the unused whole months remaining in your annual billing cycle.
  3. Personal Dietitian Subscribers: You may request a refund for the unused dietitian visits and the remaining months of your annual subscription to AARP Personalized Nutrition, or both. Please Note: a dietitian visit is considered used if any appointment with a dietitian is canceled less than 24 hours in advance. You are eligible for a refund as follows:

AARP Member $299/year subscription or AARP Non-Member $349/year

    • - No visits used: Eligible for a full prorated refund of the unused portion of the subscription.
    • - One visit used: The refund will be the prorated portion of the total amount paid minus $90/$110, the price of one dietitian visit.
    • - Two visits used: The refund will be the prorated portion of the total amount paid minus $170/$205, the price of two dietitian visits.
    • - Three visits used: No refund related to dietitian visits will be provided.

                                 

Please Note: to process a pro-rated refund, you must request the refund at the time of cancellation. Refunds will be processed to your original payment method within 30 days of your cancellation request.

Continuation of Service

Should you decide not to cancel, your subscription and all accompanying benefits will continue until the end of your current billing cycle.

What Happens to the Account?

The AARP®  Nutrition account will be deactivated, and we will send you confirmation of your cancellation request. If you request a refund, you will receive a refund for the remaining balance on the account. You will be sent a refund in the payment method that the membership was processed - (credit card or PayPal).